Welcome to Wellencia by Ortil International. These Terms & Conditions govern your use of our website and services. By accessing or using our site and services, you agree to comply with and be bound by these terms.
Booking and Payment
- Booking Process: All bookings must be made through our website or customer service team.
- Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods.
- Payment Terms: Full payment or a deposit is required at the time of booking, depending on the specific package. The remaining balance must be
paid before the commencement of the wellness experience.
Cancellation and Refund Policy
- Cancellation by Customer:Cancellations must be made in writing. Refunds are provided based on the package.
- Cancellation by Wellencia: In the unlikely event that we need to cancel your booking, we will offer a full refund or alternative dates.
Changes to Bookings
- Modifications by Customer: Any changes to your booking must be requested in writing and are subject to
availability and additional fees.
- Changes by Wellencia: We reserve the right to make minor changes to your itinerary due to unforeseen
circumstances. We will notify you promptly of any significant changes.
Liability
- Personal Responsibility: Guests are responsible for their own health and well-being during their stay.
Wellencia is not liable for any injuries, illnesses, or accidents that occur during your wellness experience.
- Third-Party Services: Wellencia partners with third-party providers for certain services. We are not liable
for any issues arising from services provided by these partners.
Code of Conduct
- Respectful Behaviour: We expect all guests to behave respectfully towards staff, fellow guests, and local communities. Disruptive behaviour may result in the termination of your stay without a refund.
- Compliance with Laws: Guests must comply with all local laws and regulations.
Privacy Policy
- Data Collection: We collect personal information necessary for your booking and wellness experience. This includes contact details, payment information,
and health information relevant to your stay.
- Data Use: Your information is used solely for providing our services and will not be shared with third parties without your consent, except as required by law.
Intellectual Property
- Content Ownership: All content on our website, including text, graphics, logos, and images, is the property of Wellencia or its
content suppliers and is protected by intellectual property laws.
- Use of Content: You may not reproduce, distribute, or
use any content from our website without express written permission from Wellencia.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction of India in which Wellencia operates.
Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: info@wellencia.com
Phone: +971521555366
By using our services, you agree to these Terms & Conditions. Thank you for choosing Wellencia for your wellness journey.
