We offer a range of accommodations, including luxury rooms, suites, villas, and eco-friendly lodges, all designed to enhance your wellness journey..

Yes, our website features detailed descriptions and photos of each accommodation option to help you make an informed choice.

Yes, we offer family-friendly accommodations with multiple rooms and amenities tailored to the needs of families.

Amenities typically include comfortable bedding, private bathrooms, Wi-Fi, air conditioning, Swimming pools and wellness-related features like yoga mats and meditation spaces.

Yes, you can request specific rooms or views based on availability. Please indicate your preferences when booking.

Yes, we offer accessible accommodations and facilities to ensure a comfortable stay for all guests. Please inform us of any specific needs when booking.

Many of our wellness packages include meals prepared with fresh, local ingredients. Details about meal plans are provided in the package descriptions.

A: Yes, upgrades are possible based on availability. Contact our customer service team to inquire about options and additional costs.

Pet policies vary by destination. Please check with us before booking if you plan to travel with a pet.

Yes, daily housekeeping services are typically included to ensure a clean and comfortable stay..

Yes, additional amenities like cribs or extra beds can be requested during the booking process or by contacting our customer service team.

Many of our accommodations offer laundry services. Details can be found in the accommodation description.

We provide comfortable transfer services from the airport to your accommodation as part of our seamless travel arrangements.

Our cancellation policy varies by package and destination. Specific details are provided at the time of booking and in your confirmation email.

Cancellation fees may apply depending on the timing of your cancellation. Refer to the terms and conditions provided during booking.

Refund policies depend on the terms and conditions of your specific booking. Please review these details or contact us for more information.

Refunds are processed through the original payment method used at the time of booking. The time it takes to receive your refund may vary based on the bank..

Yes, rescheduling is often possible, subject to availability and our rescheduling policy. Contact our customer service team to discuss options.

We understand that emergencies happen. Contact our customer service team as soon as possible to discuss your situation and available options.

Some special promotions and discounted packages may be non-refundable. These details will be clearly outlined at the time of booking.

Yes, bookings can sometimes be transferred to another person. Please contact our customer service team for assistance and any applicable fees.

For group bookings, contact our customer service team directly. Group cancellation policies may differ from individual bookings.

Yes, you will receive a confirmation email once your cancellation has been processed.

Partial cancellations are possible in some cases. Contact our customer service team to discuss your specific needs.

If Wellencia needs to cancel your trip, we will provide a full refund or offer alternative arrangements.

You will need a valid passport and any necessary visas for your destination. Additional documentation may be required depending on the country’s entry requirements.

We provide comprehensive travel support, including booking flights, arranging airport transfers, and providing detailed travel itineraries..

Yes, airport transfers are typically included in our wellness packages to ensure a smooth arrival and departure experience.

Our team monitors flight statuses and will adjust transfer arrangements accordingly. Please keep us informed of any significant delays..

Yes, we can assist with booking flights as part of our travel services. Contact our customer service team for assistance.

You can reach us via the emergency contact number provided in your travel documents.

Our representative will greet you at the designated meeting point in the airport, holding a sign with your name or the Wellencia logo.

If you miss your transfer, contact our customer service team immediately. We will arrange an alternative transfer as quickly as possible.

We provide local transportation options, including shuttles, car rentals, and guided tour vehicles, to ensure you can easily explore the area.

We recommend packing comfortable clothing for wellness activities, swimwear, a hat, sunscreen, and any personal items you may need. Specific packing lists are provided based on your destination and activities.

Travel restrictions vary by destination and may change frequently. Check with local authorities and our customer service team for the latest information.

Yes, you can extend your stay, subject to availability. Contact our customer service team to make arrangements.

Yes, you will receive a detailed itinerary outlining your travel plans, accommodations, and scheduled activities.

Yes, upgrades are possible based on availability. Contact our customer service team to discuss options and additional costs.

Our team can guide you through the visa process. Please contact the consulate of the destination country or use a visa service. Many countries now offer e-visas, and for wellness treatments involving specific health conditions, a medical visa may be an option.

We highly recommend obtaining travel insurance to cover your entire trip. In the event of health or other issues, insurance can help cover costs. If you choose not to purchase insurance, please notify us in writing before your trip.

Your travel confirmation is part of the official contract. Please carefully review all service details, including dates and spelling of names, ensuring they match your identification (passport/ID)..

Your primary contact will be the Resort. If any issues remain unresolved, you can reach out to our customer service team for further assistance.

Yes, if you’ve booked a transfer through us, your driver will be waiting for you at the airport with a sign.

We recommend casual, comfortable clothing. For treatments, the resort will provide the necessary attire, and in some locations, you may be asked to follow a specific dress code in line with local customs. The resort will brief you upon arrival.

Please inform us at least 14 days before departure if you have any dietary restrictions or allergies. We will communicate these requests and accommodate your needs.

Different countries use either square or round-shaped pin adapters. You can purchase the required adapter from the airport or resort stores. For more information, visit this link https://www.worldstandards.eu/electricity/plug-voltage-by-country.

Our wellness packages often include guided tours and excursions to explore the local culture and natural beauty of the destination. Details are provided in the package description.

Yes, we can customize your sightseeing itinerary based on your interests and preferences. Contact our customer service team to discuss options.

Yes, we can arrange for guides who speak your preferred language. We are happy to accommodate language requests to enhance your experience.

Cultural activities may include visits to historical sites, local markets, traditional performances, and workshops. Specific activities vary by destination.

Yes, our tours are designed to be enjoyable for guests of all ages. We can tailor activities to suit families, couples, and solo travelers.

Many of our packages include sightseeing tours. Any additional costs for optional excursions will be clearly outlined.

Additional excursions can be booked through our guest relations team.

Some tours include meals, especially day-long excursions. Details about meals are provided in the tour description.

We recommend bringing comfortable walking shoes, a hat, sunscreen, a camera, and a water bottle. Specific packing suggestions are provided for each tour.

Yes, participation in scheduled tours is optional. If you prefer to explore on your own, you can opt-out and make your own arrangements.

Group sizes vary but are typically kept small to ensure a personalized experience. Private tours can also be arranged.

We offer a range of tours with varying levels of physical activity. Tour descriptions include details about the physical requirements..

Yes, private tours can be arranged for an additional fee. Contact our customer service team for more information.

Meeting points and times for tours are provided in your itinerary. Our guides will also confirm details with you in advance.

Yes, many tours include free time for you to explore on your own, shop, or relax at a local cafe.

Yes, photography is usually allowed during tours. However, please be respectful of local customs and any restrictions at specific sites.

We offer a variety of treatments including rejuvenation therapies, alternative treatments, yoga sessions, meditation classes, spa treatments, and holistic therapies designed to promote overall well-being.

Many of our wellness packages include a selection of treatments. Details about included treatments are provided in the package descriptions.

Yes, additional treatments can be booked through our website or by contacting our customer service team at the wellness retreat.

Our wellness experts can help you choose treatments based on your specific needs and wellness goals. Consultations are available to tailor your experience.

Yes, all our treatments are conducted by certified and experienced professionals to ensure the highest quality of care.

Yes, we offer treatments designed to address specific health conditions and promote healing. Please inform us of any health concerns during your consultation.

Yes, you can request a male or female therapist based on your preference. We aim to accommodate your comfort and privacy.

Treatment durations vary. Typical sessions range from 30 minutes to 2 hours. Detailed information is provided for each treatment.

Most treatments are gentle and safe. Any potential side effects will be discussed during your consultation. Please inform your therapist of any allergies or sensitivities.

Cancellation policies for treatments are provided at the time of booking.

Yes, we offer treatment packages that combine multiple therapies for a comprehensive wellness experience. Custom combinations can also be arranged.

If you feel any discomfort during a treatment, inform your therapist immediately. Your comfort and safety are our top priorities.

Some treatments may have age restrictions. Please check with our customer service team for specific details regarding age-appropriate treatments.

You can contact customer support by using the contact form on our website or through the live chat feature available on the bottom right corner of the site.

Yes, we feature customer testimonials on our homepage and in the testimonials section, where you can read about others’ experiences with Wellencia.

Yes, you can manage your booking through our website by providing personal details, selecting arrival dates, choosing resorts, and booking treatments.

Yes, we use advanced encryption and security measures to protect your personal information.

After your wellness experience, you will receive an email with a link to leave a review on our website or you can directly review on google.

Yes, we regularly update our website with special offers and promotions. Check the ‘Special Offers’ section for the latest deals.

You will receive a confirmation email with your booking details once your reservation is successfully processed.